Shipping and Payment Policy
Processing & Shipping
Orders are processed within 1–2 business days (Monday–Friday) after payment is received. Once your order has shipped, you’ll receive a shipping confirmation with a tracking number via email.
Shipping Origin
All orders are shipped from our warehouse in Düsseldorf, Germany, and we deliver worldwide.
Delivery Times & Shipping Costs
| Germany | Delivery time (business days) | Cost (€EUR) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 1–3 days | €3,90 |
| EU Countries | Delivery time (business days) | Cost (€EUR) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 3–7 days | €4,50 - €5,50 |
| DHL Express | 1–3 days | €20,00 |
| United Kingdom | Delivery time (business days) | Cost (£GBP) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 4–7 days | £5,50 |
| DHL Express | 1–3 days | £20,00 |
| Switzerland | Delivery time (business days) | Cost (CHF) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 4–7 days | CHF 5,49 |
| DHL Express | 1–3 days | CHF 20,00 |
| USA | Delivery time (business days) | Cost ($USD) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 7–10 days | $6,00 |
| DHL Express | 2–4 days | $30,00 |
| Note: Additional customs duties and import taxes may apply and are the responsibility of the buyer. |
| Canada | Delivery time (business days) | Cost ($CAD) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 7–10 days | $9,90 |
| DHL Express | 2–4 days | $48,90 |
| Note: Additional customs duties and import taxes may apply and are the responsibility of the buyer. |
| Rest of World | Delivery time (business days) | Cost (€EUR) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 10–20 days | €6,00 |
| DHL Express | 2–4 days | €30,00 |
| Note: Depending on your region, customs duties and taxes may be charged at the border and are the responsibility of the buyer. |
Note: Delivery times may vary depending on country, customs clearance, and public holidays.
Shipment Tracking
After dispatch, you’ll receive an email with your tracking number. Please note it may take up to 2 business days for the carrier to update the tracking status.
Customs & Import Duties
For orders outside the European Union, customs fees, taxes, or import duties may apply. These costs are not covered by KIISBEAUTY and must be paid by the buyer. Please check your country’s current import regulations before placing your order.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before completing your order. If a parcel is returned due to an incorrect or incomplete address, reshipping fees may apply.
Missing or Damaged Shipments
If your parcel does not arrive or arrives damaged, please contact us within 7 days of the expected delivery date at support@kiisbeauty.de. We’ll review your case as quickly as possible and find a suitable solution.
Payment
Accepted payment methods:
- Credit Card
- Klarna (Invoice, Installments, Direct Debit, Credit Card)
- Apple Pay
- Google Pay
- PayPal & PayPal Express
- Bank Transfer (Prepayment)
Bank Details:
Account Holder: Christine Sargsyan
IBAN: DE30 1001 1001 2947 6121 88