Shipping and Payment Policy

Processing & Shipping

Orders are processed within 1–2 business days (Monday–Friday) after payment is received. Once your order has been shipped, you will receive a shipping confirmation with tracking number by email.

Shipping Destinations

We ship all orders from our warehouse in Düsseldorf, Germany, and serve customers worldwide.

Delivery Times & Shipping Costs

Germany	Delivery Time (Business Days)	Cost (€EUR)
Standard (via tracked Deutsche Post)	1–3 days	€3.90

EU countries	Delivery Time (Business Days)	Cost (€EUR)
Standard (via tracked Deutsche Post)	3–7 days	€4.50 - €5.50
Express	1–3 days	€20.00

United Kingdom	Delivery Time (Business Days)	Cost (£GBP)
Standard (via tracked Deutsche Post)	4–7 days	£5.50
Express	1–3 days	£20.00

Switzerland	Delivery Time (Business Days)	Cost (CHF)
Standard (via tracked Deutsche Post)	4–7 days	CHF 5.49
Express	1–3 days	CHF 20.00

USA	Delivery Time (Business Days)	Cost ($USD)
Standard (via USPS)	4–7 days	$6.00
Express	2–4 days	$30.00

Canada	Delivery Time (Business Days)	Cost ($CAD)
Standard (via tracked Deutsche Post)	7–10 days	$9.90
Express	2–4 days	$48.90

Note: Additional customs duties and import taxes may apply and must be paid by the buyer.

Rest of the world	Delivery Time (Business Days)	Cost (€EUR)
Standard (via tracked Deutsche Post)	10–20 days	€6.00
Express	2–4 days	€30.00

Note: Depending on the region, customs duties and taxes may apply when crossing the border and must be paid by the buyer.

Note: Delivery times may be delayed depending on the country, customs clearance, and public holidays.

Tracking

After shipping, you will receive an email with your tracking number. Please note that it may take up to 2 business days for the shipping status to be updated by the carrier.

Customs & Import Duties

Customs fees, taxes, or import duties may apply to orders outside the European Union. These costs are not covered by Kiisbeauty and must be paid by the buyer. Please check your country's applicable import regulations before placing your order.

Incorrect or incomplete addresses

Please check that your delivery address is correct before completing your order. Additional shipping costs may apply for returns due to an incorrect or incomplete address.

Undelivered or damaged shipments

If your package does not arrive or is damaged, please contact us within 7 days of the expected delivery date at support@kiisbeauty.de. We will review your request as quickly as possible and find a suitable solution.