Shipping policy
Shipping
Processing & Shipping
Orders are processed within 1–2 business days (Monday–Friday) after payment is received. Once your order has shipped, you’ll receive a shipping confirmation with a tracking number via email.
Shipping Origin
All orders are shipped from our warehouse in Düsseldorf, Germany, and we deliver worldwide.
Delivery Times & Shipping Costs
| Germany | Delivery time (business days) | Cost (€EUR) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 1–3 days | €3,90 |
| EU Countries | Delivery time (business days) | Cost (€EUR) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 3–7 days | €4,50 - €5,50 |
| DHL Express | 1–3 days | €20,00 |
| United Kingdom | Delivery time (business days) | Cost (£GBP) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 4–7 days | £5,50 |
| DHL Express | 1–3 days | £20,00 |
| Switzerland | Delivery time (business days) | Cost (CHF) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 4–7 days | CHF 5,49 |
| DHL Express | 1–3 days | CHF 20,00 |
| USA | Delivery time (business days) | Cost ($USD) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 7–10 days | $6,00 |
| DHL Express | 2–4 days | $30,00 |
| Note: Additional customs duties and import taxes may apply and are the responsibility of the buyer. |
| Canada | Delivery time (business days) | Cost ($CAD) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 7–10 days | $9,90 |
| DHL Express | 2–4 days | $48,90 |
| Note: Additional customs duties and import taxes may apply and are the responsibility of the buyer. |
| Rest of World | Delivery time (business days) | Cost (€EUR) |
|---|---|---|
| Standard (via Deutsche Post Tracked) | 10–20 days | €6,00 |
| DHL Express | 2–4 days | €30,00 |
| Note: Depending on your region, customs duties and taxes may be charged at the border and are the responsibility of the buyer. |
Note: Delivery times may vary depending on country, customs clearance, and public holidays.
Shipment Tracking
After dispatch, you’ll receive an email with your tracking number. Please note it may take up to 2 business days for the carrier to update the tracking status.
Having trouble with your tracking?
Oh no — we're so sorry about that! In some cases, the shipping carrier may take 1–2 business days to update your tracking status. If your tracking link isn’t updating or doesn’t seem to work, please reach out to us right away at support@kiisbeauty.de. We’ll check the shipment internally and help you as soon as possible.
How can I change my shipping address?
You can update your address until you receive our shipping confirmation with the tracking number via email. Please contact us as soon as possible at support@kiisbeauty.de if you need to make changes. Once the shipping confirmation has been sent (tracking available), we’re unable to change the address. In that case, please get in touch with the carrier directly.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before completing your order. If a parcel is returned due to an incorrect or incomplete address, reshipping fees may apply.
Customs & Import Duties
For orders outside the European Union, customs fees, taxes, or import duties may apply. These costs are not covered by KIISBEAUTY and must be paid by the buyer. Please check your country’s current import regulations before placing your order.
Missing or Damaged Shipments
If your parcel does not arrive or arrives damaged, please contact us within 7 days of the expected delivery date at support@kiisbeauty.de. We’ll review your case as quickly as possible and find a suitable solution.